Questions? Comments? Concerns? Contact Perq.

Click here for business inquiries and media information.

We want to hear from you!

Do you have a feature request? A question about purchasing or a custom solution? A technical support concern? Please use this contact form and we will respond quickly.

You can also send email to:
helpdesk [at] perworks [dot] com

  Yes  No


.

Need help using Perq?

Below is the technical documentation of the Perq system and its key functionality. If you are looking for a general overview, see the FAQ. Or if you want to better understand the underlying concepts of Perq, go to Basics.

AdministrationShow Section TOP

How do I add employees?

There are two ways to add employees to your account: administrators can add them manually or employees create their own accounts at http://my.perqworks.com/signup.

Adding employees manually

Select Manage from the primary navigation and then select the Employees tab. In the Administrator module, click the Add Employee button. This will open a form for adding a new employee to your account. Enter the employee's information and click the Save button. Leave balances are automatically generated based on start date and currently defined leave policy.

Self-created employee accounts

To make it easier to get up and running quickly, employees can create their own accounts using their work email addresses. When an employee signs up, you will receive an email asking you to confirm the new user. Select Manage from the primary navigation and then select the Employees tab. The Administrator module will show a list of all employees with unconfirmed employees highlighted with stripes to indicate its “pending” status. To confirm an employee: click Modify, verify or correct the start date, then set status to Active, and click Save.

new_emp_page

Add New Employee module

To prompt employees to create their own accounts, send them an email with this link: http://my.perqworks.com/signup. It is very important to remind them to use their work email address during the sign up process; otherwise, they will not have access to your company account.

Can I change the leave balance for an individual employee?

Yes. When adding or editing an employee, there is an option to override the calculated leave. The override is only valid for the year in which it is created. In the new year, the employee will once again earn according to standard policy rules.

override

Employee leave manual override

Why use override instead of changing policy? An override is unique to an individual and should be used for exceptions rather than as a standard practice. For example, an override could be used to award additional leave as a “bonus” to a project team that worked particularly hard to deliver a world-class product like Perq.

How do I set user privileges?

Administrators can select Manage from the primary navigation and then select the Employees tab. In the Administrator module, click Modify for the desired user. In the User Type column, select the permission level this user should have: Staff, Approver, or Administrator.

user_types

Set user privileges

Staff

Used for most employees. These users only have access to Plan, where they can create and manage their own leave requests, and Modify, where they can edit their profile settings. This is the default user type of all new users.

Approver

A manager-level role, Approvers are responsible for approving or declining employee leave requests. They have the same access privileges as Staff, with additional access to the Request screen and the Approver module on Employee screen. (Approvers cannot add, confirm, deactivate employees, or modify policy.)

Administrator

Administrators have full access to the entire system. They can approve or decline leave requests, create, confirm, and modify employees, define access privileges for other users, and create and manage policy. They can also access the Account tab to modify the account profile, payment, and plan settings.

How do I remove employees?

Administrators can select Manage from the primary navigation and then select the Employees tab. In the Administrator module, click Modify for the desired user. In the Status column, change the user’s status to Inactive. The Inactive setting indicates that an employee is no longer a part of the system and will no longer be able to log into Perq.

Why can't I delete an employee?

Setting an employee’s Status to Inactive has the same effect as deleting—the only difference is that the inactive employee’s historic data is kept in the system. Perq preserves this information to ensure that reporting functions in future releases will provide comprehensive data about all employees, both active and inactive. If you prefer not to view inactive employees, the View Filter drop-down in the Administrator module has an option to show only Active employees.

What does it mean when an employee is unconfirmed?

An unconfirmed employee is one who has created his/her own account, but whose information has not yet been reviewed and approved by an administrator. Unconfirmed employees can log in and use the system normally, but there is no assurance their leave time balances are accurate until their start dates are confirmed.

unconfirmed

An unconfirmed employee

How do I confirm an employee?

Once an employee signs up with his/her work email address, you will receive an email asking you to confirm the new user. Select Manage from the primary navigation and then select the Employees tab. The Administrator module will show a list of all employees, with unconfirmed employees highlighted with stripes to indicate “pending” status. To confirm an employee: click Modify, verify or correct the employee’s start date, then set status to Active, and click Save.

confirm1

Confirm Employee

How do I cancel my account?

We’d hate to see you go. But if you must, an administrator can click on Modify in the primary navigation and click on the Billing tab. Then click the Modify link in the Account module. On the right is a Delete this Account link. Clicking this link will open the delete account screen. Enter your work email address and password, then click the Delete button. Immediately after the account is deleted, all users that were part of your company account, including you, will no longer be able to log in.

WARNING! This will immediately delete your entire company account and cannot be undone. Deleting an account is not the same thing as removing a single user, instead you are deleting all users, including yourself, and removing all data—all requests, policies, employee history, and billing information—from the Perq system.

Creating PolicyShow Section TOP

How do I view current company policy settings?

Select Manage from the primary navigation and then select the Policy tab. Shown here are the Earning Rules, Holidays & Company Closed, and Additional Leave modules. Each module contains a button bar for specific policies. If a policy is defined, clicking its View link shows a description of the policy in the blue column on the right.

How do I change my leave time accrual unit?

Select Manager from the primary navigation and then select the Policy tab. In the top right of the screen is a settings indicator that displays the current Accrual Unit and Workday duration. Click the Edit link to change these settings.

units

Accrual Unit and Workday Duration module

Accrual Unit

Sets the base unit used to calculate earned leave. Days means leave will be awarded in whole day increments, while Hours means leave will be awarded in whole hour increments.

Be careful when modifying these settings, because changes are immediate and effect all Earning Rules and employees.

Note: Perq always displays leave time in days. So even if you set your accrual unit to Hours, the system will convert the time and display days in the Policy Descriptions.

How do I set the number of hours in a work day?

Select Manager from the primary navigation and then select the Policy tab. In the top right of the screen is a settings indicator that displays the current Accrual Unit and Workday duration. Click the Edit link to change these settings.

units

Accrual Unit and Workday Duration module

Work day hours

Sets the duration of a standard workday (in hours) and is used to convert hours into days. Why convert to days? People naturally think of leave time in days, not hours. So Perq converts and displays all leave time as days, and therefore Perq needs to know how many hours are in your standard workday to make the conversion. Perq assumes a standard five day work-week for all leave calculations. If you enter 8 hours a day, Perq assumes you work a 40 hour work week. If you enter 10 hours a day, Perq assumes you work a 50 hour work week. The ability to customize the work week is planned for a future version of Perq.

Be careful when modifying these settings, because changes are immediate and affect all Earning Rules and employees.

When is the best time to change or start new policies?

Ideally, companies will set policy changes to become effective January 1st. Although changes can be made at any time, it is typically an easier transition for employees when policy changes occur on the first of the year. Activating new policy on January 1 avoids situations when a policy change might actually reduce currently available leave, as could be the case if switching from annual to accrual. Waiting for the new year may not be practical, so if policy must be changed before then, we recommend new policies become effective on the first of a month. Although not the same clean slate as implementing changes on January 1, there is still some benefit of a natural calendar-based transition point.

What are Earning Rules?

Earning Rules define how employees earn leave (time) in three Leave Type categories: Vacation, Personal, and Sick leave. Each Leave Type is optional, so you can configure the system to reflect how your company awards time off. The set of Earning Rules for each Leave Type comprises the Policy for that Leave Type.

earning_rules

Current and Replacement Earning Rules

How do I create Earning Rules?

Clicking on Create [Leave Type] Rule (where Leave Type is either Vacation, Personal, or Sick) launches a pop-up form for defining how employees earn leave.

policy

Create Earning Rule screen

Policy Name

Each Earning Rule gets a unique name so it can be easily identified throughout the system by all users, including employees. Notice how the right column updates based on the policy attributes you select—this information dynamically builds the policy that is displayed to employees in the Policy Description area of the system.

Start Date

Specify when the policy should become active. If entering an existing policy, make sure to use the historical start date; i.e., if the policy started two years ago, you can backdate the start date by two years to match. If you are creating a new policy, we recommend a start date on the first of the month, or better still, the first of the year. You will notice you cannot set an end date; this is to avoid policy expiration. If you want a current policy to end, create a future policy to replace it.

Appropriate Use

Provide a brief description and examples of when this type of leave can be used. This text will appear in the Policy Description exactly as you enter it.

Number of Perqs

Select the number of Perq Benefit Levels this policy should support, up to three levels. Based on the number of Perqs selected, the form will be updated dynamically—either adding or removing Perq Benefit Levels. Be sure to scroll down to see how the form changes.

Perq Benefit Levels automatically adjust how an employee earns time off based on how long he or she has been employed. (See next question.)

What is a Perq Benefit Level?

Many companies reward longstanding employees by increasing the amount of leave an employee can earn relative to how long they have been employed; i.e., tenure-based leave. The Perq concept for this is Perq Benefit Levels.

The system allows for up to three Perq Benefit Levels within a single policy that award different leave benefits to employees based on their start date (how long they have been employed). For example: Perq Benefit Level 1 might cover leave allowance from an employee’s start date through his/her first 5 years, Perq Benefit Level 2 covers from 5 years to 10 years, and Perq Benefit Level 3 covers 11 years or more. Policy-makers are only required to define one Perq Benefit Level; it is not necessary to define more than one level if your company doesn’t increase leave allowances according to tenure.

Note: Perq Benefit Levels are not additive; they do not build upon each other. The settings for each Perq Benefit Level are unique. A good rule-of-thumb is to think of each Perq Benefit Level independently. The settings in one Perq Benefit Level have no impact on the settings of another. For example, Perq Benefit Level 1 can be set to earn time using accrual with no rollover, while Perq Benefit Level 2 can be set to earn time annually with unlimited rollover.

What is Waiting Period and Eligibility ?

Waiting Period

Specify how many weeks new employees must be employed before they are first eligible to earn any leave under this policy. The Waiting Period can be set to zero, if desired, allowing new employees to start earning immediately.

Eligibility

For each additional Perq Benefit Level, you must specify how long an employee must be employed before he/she can earn leave for this Perq Benefit Level. Specify the number of weeks employees must be employed before they can earn leave with this Perq Benefit Level. For example, 3 years = 156 weeks, 5 years = 260 weeks, 10 years = 520 weeks.

What are Annually and Accrued earning?

Leave can be earned Annually, Accrued over a specified period, or both.

accrual

Annually and Accrued settings

Annually

All annual leave is earned and available for use on the first day of eligibility and the first day of each new year.

Accrued

The specified amount of Accrued leave is earned at the end of each specified period. (That is, x number of leave days is earned every y days/weeks/etc. of work.) Accrual periods include Daily, Weekly, Bi-weekly (every two weeks), Semi-monthly (twice a month on the 1st and 15th), and Monthly.

Annually and Accrued can also be used in combination. For instance, Annually set to 4 days and Accrued set to .5 days per month would award a total of 10 days for the year. This scenario gives employees 4 days of leave, available on January 1st, while the remaining 6 days would be accrued over the course of the year.

What is Rollover?

Rollover allows employees to keep some or all of their unused leave from year to year.

rollover

Rollover settings

No

Disables Rollover and causes unused leave to expire on December 31st.

Yes, up to…

Enables limited Rollover. Enter the maximum amount of unused leave allowed to roll over into the next year.

Yes, unlimited…

Allows all unused leave to roll over into the next year.

What is Maximum Leave?

If Rollover is enabled, there is an option to limit the total amount of leave that can be accumulated over the years. Specify a Maximum Leave amount to limit the total amount of leave an employee can accumulate. If your policy does not require a maximum, leave the field blank.

Note: Be sure the Maximum Leave value is greater than the annual total; otherwise, it will override your Annually or Accrued settings.

What do the Create Replacement [Leave Type] Rule buttons do?

Replacement Rules are used to make policy changes seamless. Replacement Rules allow you to make changes in policy without affecting current rules—allowing you to explore the right configuration of earning rates and Perq Benefit Levels. Once the new policy is all set, you can specify a future date when the policy will go into effect. To make the policy transition smooth and easy to understand, we recommend a start date on the 1st of the month or, ideally, the 1st of the year.

Once a Replacement Rule is created, it will appear in the Replacement Rules list, where it can be modified or deleted at any time. Notice the current Earning Rule of the same Leave Type now has an end date that corresponds to the start of the Replacement Rule. On the start date of the Replacement Rule, the rule will move to the Current Rules list, replacing it’s predecessor, and a new Create Replacement Rule button will appear in its place.

replacement_rule

New Replacement Rule

When a Replacement Rule becomes active, it becomes policy, overriding any settings of the previous rule. For instance, if rule replacement occurs in the middle of the year and the previous rule specified leave Annually, but the new rule specifies Accrued leave, the annual amounts of leave will immediately be replaced with year-to-date accrued values. In some cases, this could result in negative leave balances for employees who have taken more leave then they earned under the new accrual policy. This may seem strange, but the employee will earn back the time he/she has already taken.

How do I set up vacation leave policy?

Select Manage from the primary navigation and then select the Policy tab. In the Earning Rules module click the Create Vacation Rule button bar. Once the rule is created, you can edit the rule by clicking the Modify link. Be careful when modifying a current rule, because changes are immediate and affect all employees. Generally, it is best to create a Replacement Vacation Rule for changing policy.

How do I set up personal leave policy?

Select Manage from the primary navigation and then select the Policy tab. In the Earning Rules module click the Create Personal Rule button bar. Once the rule is created, you can edit the rule by clicking the Modify link. Be careful when modifying a current rule, because changes are immediate and affect all employees. Generally, it is best to create a Replacement Personal Rule for changing policy.

How do I set up sick leave policy?

Select Manage from the primary navigation and then select the Policy tab. In the Earning Rules module click the Create Sick Rule button bar. Once the rule is created, you can edit the rule by clicking the Modify link. Be careful when modifying a current rule, because changes are immediate and affect all employees. Generally, it is best to create a Replacement Sick Rule for changing policy.

What if my company uses PTO (Personal/Paid Time Off)?

Many companies consolidate some or all leave time into one comprehensive category of Personal or Paid Time Off (PTO). If this describes your company, we recommend using the Personal Earning Rule to create your policy. Since all Earning Rules provide the same level of flexibility, you should be able to configure the Personal rule to suit all your needs. Perq only requires one Earning Rule to establish Policy.

Can I set up a custom holiday schedule?

Yes. By default Perq automatically loads the U.S. Federal holidays for the current and following year (international holidays will be available in future versions) and sets them all to be observed on their official days, but each day can easily be modified to be not observed or it can be changed to a Floating Holiday.

holidays

Holidays settings

Here’s how to set up custom holidays:

Select Manage from the primary navigation and then select the Policy tab. Click the Holidays & Company Closed module to open it, then click Modify for the year you wish to edit. In the Modify screen is a list of holidays; make the desired changes using the drop-down menu beside each day, in the Observe column. Be sure to scroll to the bottom of the pane and Save.

On observation date

This default setting means the company observes the Federal Holiday on the same day as specified by the U.S. Federal Government and it is not a company workday. (For reference, the Federal date is listed in the Observation Date column.) All calendars reflect the holiday and Return date will include the holiday in its calculations.

As Floating Holiday

Removes the holiday from the calendar, signifying the company operates normally on the actual holiday, and awards the day to employees in the Floating Holiday Leave Type, to be taken at another time.

Do not observe

Removes the holiday from the calendar signifying the company operates normally on that day.

Be careful when modifying the current year, because changes are immediate and affect all employees. Generally, it is best to modify holiday schedules a year in advance.

As you edit your holidays, the blue column on the right indicates your changes and shows you how the policy description will appear to employees. The changes are also reflected in the calendar view at the bottom of the page.

Note: If a holiday’s date has already passed, it will be grayed out and no longer editable.

What is a Floating Holiday?

A Floating Holiday is used when a company chooses to recognize a Federal holiday, but gives employees the option of taking the time off on a different day. This option allows employees to take a Floating Holiday any time during the same year (much like a regular vacation day). Floating Holidays can be setup in the Holidays & Company Closed module.

Can I create my own holidays?

Yes. Perq supports the creation of Company Closed days that can be used to supplement the default U.S. Federal holidays or replace them altogether.

closed

Company Closed settings

Select Manage from the primary navigation and then select the Policy tab. Click the Holidays & Company Closed module to open it, then click Modify for the year you wish to edit. Use the Company Closed module to add days when your company will be closed. Simply enter a description and date, and click the Add button. The closed day is added to your calendar immediately.

To delete a specific day, Click the Remove link beside the day in the Company Closed list. As you edit your holidays, the blue column on the right indicates your changes and shows you how the policy description will appear to employees. The changes are also reflected in the calendar view at the bottom.

Be careful when modifying the current year, because changes are immediate and affect all employees. Generally, it is best to modify Company Closed days a year in advance.

Note: If a closed date has already passed, it will be grayed out and no longer removable.

How do I set up Maternity/Paternity leave?

Select Manager from the primary navigation and then select the Policy tab. Click the Additional Leave module to open it, then click Create Medical Leave Rule or if the medical rule already exists, click the Modify link.

maternity

Medical Leave settings, with Maternity and Paternity Leave

Many companies consider maternity/paternity leave as part of medical leave, and Perq readily supports setting up that policy. But Perq also provides flexibility by supporting medical, maternity, and paternity leave as unique Leave Types.

To activate a specific medical Leave Type, click the checkbox beside its name, then specify the number of days given as leave. If appropriate, you can also specify how many days of this Leave Type are paid time off. For example, in this scenario “Medical Leave is 10 day(s) of which 5 day(s) is paid time off,” the total Medical Leave is 10 days, but half of those days (5), will be paid based on regular compensation. If the paid time off field is left blank, then none of the Leave Type will be paid time off.

As you edit Medical Leave policy, the blue column on the right indicates your changes and shows you how the policy description will appear to employees.

Note: The medical Leave Types are each unique; therefore, activating all three will add three new Leave Types to company policy.

How do I set up Bereavement leave policy?

Select Manager from the primary navigation and then select the Policy tab. Click the Additional Leave module to open it, then click Create Bereavement Rule or if the rule already exists, click the Modify link.

bereavement

Bereavement Leave settings

For Immediate Family Members

Allows you to set the number of days leave an employee may take for a loss of an immediate family member. There is also the ability to define specifically who company policy considers to be immediate family. Simply click the checkbox next to each relation to be included in the policy definition. You can also define your own, if necessary.

Extended Family Members

Allows you to create a unique Leave Type and set the number of days leave an employee may take for the loss of an extended family member. Extended Family is defined by default as any family member not included in the Immediate Family Member list.

Non-Family Members

Allows you to create a unique Leave Type and set the number of days leave an employee may take for the loss of a close, non-family relation.

As you edit Bereavement Leave policy, the blue column on the right indicates your changes and shows you how the policy description will appear to employees.

How do I set up policy for Military, Jury Duty, Voting, and Unpaid leave types?

Select Manage from the primary navigation and then select the Policy tab. Click the Additional Leave module to open it, then click the checkbox beside the Leave Type you wish to activate or deactivate.

additional_leave

Additional Leave module

Activating any of these Leave Types will cause it to appear to employees as options in the Other leave types drop-down on the Request Leave form.

These Leave Types typically don’t have defined durations; however, Perq still supports them as leave categories. Instead of specifying usage limits, the approver determines appropriate use of these Leave Types on a case-by-case basis.

After creating policy, how do I account for days off employees have already taken this year?

When you set up policy for the first time and add employees, you will, of course, want to make everyone’s leave balances accurate and up-to-date. Because there is almost always leave that has already occurred in the same year you set up Perq, you will need to account for that leave so that employees' leave balances are accurate.

The solution is to have employees create requests for each instance of leave they have already taken this year, and then for an Approver to review and approve those requests. (Yes, Perq supports requests for the past dates in the current year.) With your policy properly set up and past leave requests approved, all leave balances will be current and accurate.

The good news is that you only ever have to do this once!

Making RequestsShow Section TOP

How do I request leave (time off)?

Select Plan from the primary navigation to view your personal dashboard. Here you will find the Request Leave form, simply complete the required fields (Start and Duration) and submit the request for approval.

request_module

Request Leave Module

Description

You may enter an optional private description as a reminder to yourself of the purpose of the request. Only you will ever see this description.

Start

Specify the date your leave begins. You can select the time of day to start, in 1/4 day increments, if you don’t need to request a full day. For example: Leave that starts at Beginning of day means you will be out for the entire day or coming in late; leave that starts First 1/4 of day means you will be at work for the first part of day, and then be out.

Duration

Allows you to specify the number of days you would like to use for the request. Enter the number of days next to the desired Leave Types—Vacation, Floating, Personal, Sick, or Other. Partial days can be entered in quarter day (.25) increments, such as .25 or 3.5 days. You can mix Leave Types to configure the request as needed.

The Days Off gauge will show a running total across all Leave Types of the number of days requested. Less frequently used Leave Types—such as Jury Duty, Military, and Bereavement—are in the Other drop-down menu.

Return

Automatically displays the date and time of day you return to work. The system includes holidays and weekends in the calculation, so the return date may not match the last day of leave. For example, a 5-day request starting on Monday will have a return time of the following Monday, because the last day of leave is Friday.

Optional Message

Include a brief note to your approver explaining the purpose of the request.

Once a request is submitted, the Days gauges, Shared Calendar, and My Recent Requests will update, reflecting your new balances and request status.

What happens after I submit a request?

The request appears in the Shared Calendar and My Recent Requests marked with green stripes to indicate it has a status of pending.

An email containing details of the request is sent to your approver(s). They review the request, then approve or decline it.

Note: You can check the status of requests any time in the My Recent Requests module or on the View All Requests screen.

What happens when a request is approved?

You will receive an email containing the updated status of the request. The Shared Calendar and My Recent Requests will show the request as approved.

What happens when a request is declined?

  • You receive an email containing the updated status of the request
  • The request is removed from the Shared Calendar
  • My Recent Requests shows the request as declined
  • The number of days in the request are credited back to the appropriate Leave Type
  • The Scheduled Days gauge decrements by the number of days in the request

What do the gauges mean?

There are two types of gauges: Scheduled Days and Available Days, and they provide real-time information about your leave balances.

guages

Scheduled Days and Available Days gauges

The Scheduled Days gauge displays how many days of leave you have requested (both pending and approved), but not yet taken. Think of it as a temporary queue where requested days are stored until you use them. When you create a new leave request, the requested days are stored in Scheduled Days. Once the date for a leave request passes, the value in Scheduled Days will decrease according to the number of days of the request. By contrast, if you cancel a request, the canceled days will move from Scheduled Days and return to the appropriate Available Days gauge.

There can be up to four Available Days gauges, depending on your company policy; Vacation Days, Floating Holidays, Personal Days, and Sick Days. The number in each gauge shows the current available balance for its related Leave Type. The fill capacity of the gauge indicates the annual amount of time allowed for that Leave Type; e.g., Vacation Days might have a total capacity of 10 days, and Sick Days might have a total capacity of 5 days. The level of green fill represents the amount of leave currently available, relative to the annual total (similar to the fuel gauge in a car). The gauges behave slightly differently depending on policy. For leave awarded annually, the gauges will start the year off full and empty as leave is taken. For accrued leave, the gauges will start the year empty and fluctuate as leave is accrued and taken.

How do I modify a leave request?

A leave request can be edited at any time, but any changes must go through the approval process again. To make a change, select Plan from the primary navigation, then in the My Recent Requests module, click the View All link. Find the desired request in the list and click the Modify link to edit the request. You can change any aspect of the request and Submit Changes.

modify_request

Modify Leave Request

How do I cancel a leave request?

Select Plan from the primary navigation, then in the My Recent Requests module, click the View All link. Find the request you would like to cancel, then click the Modify link to edit the request. At the bottom of the request, click the Cancel Request button. All canceled requests must go through the approval process.

Can I edit an approved or declined request?

Yes, but any changes must go through the approval process again.

Can I create a request for a date in the past?

Yes. There may be times when leave is taken before an official request can be made, as in the case of an emergency. Therefore, you can retroactively create a leave request for a date that has already occurred this year.

Can I edit or create a request for last year?

No. Once a year has ended it is considered “closed”, and all requests from that year are no longer editable. Similarly, you cannot create a new request for a previous year.

Where can I see my company leave policy?

Select Plan from the primary navigation and then click the View Policy link at the top of the Request Leave form. From this screen, you can review all available leave policies including: Vacation, Personal, Sick, Company Holidays, and Medical.

Can a request start in one year and end in another?

No. Requests are limited to a single year. In order to take time off over the new year, two separate requests must be made for the days taken in each year respectively.

Managing RequestsShow Section TOP

How do I approve or decline a request?

When an employee submits a leave request, you will receive an email that includes a link to view the request. There are a couple of ways to view requests, depending on your preference and intent:

You can select Manage from the primary navigation to view the company Overview and Request List. In the Overview on the right, there is a Pending Requests shortcut with a badge that indicates the current number of requests pending approval. To view the requests, click the View button.

pending_badge

Pending Requests Notification

Additionally, you can select Manage from the primary navigation and then view requests by clicking on the Request List module to expand it. This module contains all leave requests for your company—pending, approved, declined, or canceled. From the list, select Modify for the desired request. Review the request details, optionally write an response message to the employee, and select either Approve or Decline as appropriate. Once a request is approved or declined: its status will change accordingly, an email response containing the approved/declined decision will be sent to the employee, and their Planner dashboard will automatically update.

request_list

Request List module

You can also approve or decline requests in bulk by checking the requests you wish to act on and clicking either the Approve or Decline button above of the list.

You can also:

  • Approve previously declined requests
  • Decline previously approved requests
  • Approve cancellation requests
  • Decline cancellation requests

Can I approve or decline a request for last year?

In most cases, no. Once a year has ended it is considered “closed” and all requests from that year are no longer editable. The one exception is when a policy supports rollover and has pending requests for last year. The pending requests still need to be approved or declined to accurately determine this year’s leave balances.

How do I see who is out today?

Select Manage from the primary navigation to view the company Overview. It contains a list of “Who’s off for the next seven days”.

whos_off

Who's off the next seven days

Throughout the application, any Shared Calendar can display who is out on a given day, simply hover the mouse cursor over the desired day.

How can I see a list of all employees?

Select Manage from the primary navigation, then select the Employees tab. The Approver module contains a list of all the employees in the system.

How do I check an employee’s leave balance?

Select Manage from the primary navigation, then select the Employees tab. The Approver module contains a list of all employees and their current balances.

employee_list

Employee list

For quick reference, the current balances for an individual employee are displayed when viewing or modifying a request.

Where can I see an employee’s leave history?

When viewing or modifying any request, the Recent Requests module displays a short list of the most recent activity for the current employee. On the right side of Recent Requests is a View All link that will display the entire leave history of the current employee.

TroubleshootingShow Section TOP

I tried signing up for a new company account, but got an error message saying, “an account for this company domain already exists.” What should I do?

  • Double-check you entered your email address correctly.
  • Check whether a colleague has already created your company account. If so, then create your user account buy clicking the Join Company Account link. Then contact an administrator to ensure you have the proper permission levels.
  • If neither solution works, contact us for further assistance.

Our company uses email addresses with different domain names, can we still use Perq?

Perq was built on the premise that all users in a company account use the same email domain, so it does not easily support a company that uses different domains. Contact us if you have questions about this feature.

What if I forget my password?

Go to the Login screen, and click the Forgot your password? link. Enter your email address and click the Reset Password button. You will then receive an email with instructions to reset your password.

What should I do if I’m not receiving system generated emails (e.g., Account sign up, password reset, or request notifications)?

  • Check your email spam folder to make sure Perq emails haven’t been incorrectly classified.
  • Make sure that email addresses with the domain perqworks.com are added to your list of allowed senders, to be sure you get important emails from the Perq system. It may be necessary to contact your company system administrator to have perqworks.com added to the list.
  • If your problems persist, contact us and include a contact phone number in case we need to call you directly.

Need more help?Show Section TOP

If you haven't found what you were looking for, contact us!

  Yes  No